How Not To Handle A Crisis, Pt 2

Welcome back! Nice to see you!
So last time, we talked about what went wrong during the pet food recalls, and how things really could have gone better. In this entry, I want to talk about what we, as independent retailers, can do when a crisis happens.
I’d love to say this was all my [...]

How Not To Handle An Emergency!

Even if you don’t have a pet, I’m guessing that you heard about the pet food recalls that happened a little over a year ago. Because Dave’s Soda and Pet City sells a lot of pet food, this was a major event in my life as an independent retailer.
I have to tell [...]

Sinking A Boatload of Knowledge

This week’s conversation about employee training and giving the customer what they want versus what they need reminded me of a story I’d like to share with you.
I’m on the road a lot, giving talks and presentations to other independent retailers and professionals in the pet industry and pet food industry. Now, if you’re [...]